Who can I contact at the VA Palo Alto Health Care System about Admissions & Eligibility?

Our local Admissions & Eligibility Office is available to answer your questions Monday - Friday from 8 AM - 4 PM.    Please call (650) 493-5000 x66266.  

For more information on Eligibility & Enrollment, please visit the national VA Health Care Eligibility & Enrollment web page.

I have some questions on my VA billing statements.  Who do I call to get answers?

On March 8, 2006, the Department of Veterans Affairs started providing a new service to veterans.  You can now call a centralized call center with any questions you have about your VA Billing Statement.  To call the center, dial the toll free number of 1-866-347-2353.  The center is open Monday – Friday, from 5:00 a.m. to 5 p.m. Pacific Standard Time.

The call center is staffed by specially-trained VA employees at the VA Health Revenue Center in Topeka, KS.  The change was made to improve the services veterans receive and have their calls answered as quickly as possible.   VA employees will use a computer system to view information about a veteran’s bill.  All of their medical records and billing information will remain at the VA facility where they are receiving care.  Your personal information remains secure and private.  Only VA employees will have access to this information.

Because of this change, veterans may receive their VA Billing Statement in the mail at a different time of the month then when they had normally received it in the past.  The change in when they receive their bill will be permanent, and is part of the process to centralize the billing call center.  These changes will help VA continue to improve the services it provides to American’s veterans.  Again, the number is 1-866-347-2353. 

Health Revenue Center
1-866-347-2353
Monday - Friday
5:00 A.M. - 5:00 P.M
 

 ▪ Health Revenue Center

 ▪ Frequently Asked Questions

 ▪ Copays & Charges